Shipping and Returns

 

iFrenchy currently only ships to the continental United States

Deliveries may take longer than usual due to Nationwide carrier delays!

We will endeavor to get your products shipped in a timely fashion but we cannot guarantee delivery times. The ongoing COVID-19 pandemic has created many challenges maintaining a normal supply of our products as supply chains around the world deal with material and labor shortages.

Pricing

For purchases costing under $98.99 shipping will cost $14.95. For purchases costing over $99.00 Free Shipping will be added * 

 (Certain products exempt from this offer)

    • iFrenchy LLC strives to keep pricing as low as possible. However, should we encounter increases in our costs that are simply too large to absorb, we reserve the right to increase prices without notice.
    • Business to Business will be excluded from free shipping 
    • All LTL Freight orders are excluded from free shipping

Products excluded from Free shipping

  • FitPAWS
  • Dog Trotter USA
  • Petlift
  • Dog Runner USA
  • Yamazaki

 

Item Availability

We work hard to ensure that our products are in stock when you place your order. In some cases a product may become out of stock or back ordered as your order is processing. If this happens we will notify you immediately and give you the choice of waiting until your item is back in stock or cancel your item for a full refund. This is a rare occurrence but if this does happen we will do everything in our power to make it right.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

In some cases a product may become out of stock or back ordered as your order is processing. If this happens we will notify you immediately and give you the choice of waiting until your item is back in stock or cancel your item for a full refund. If your item(s) are available for immediate shipment (within 1-7 business days), we will process the charges and submit the order for shipment. Orders placed on weekends or holidays will be processed the following business day.

Order Shipment

We ship from our partnered warehouses across the State. Please expect your items to be shipped separately (if you order more than one item) as different warehouse specialize in different areas of manufacturing.If your order is in stock we will process the charges to your credit card. Most items ship within 1 to 3 business days. After the product has been shipped we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out (delivery timeframes can range between 1-7 business days). If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@ifrenchy.com or Call us at (678) 902-7060 during business hours.

(*Due to limited raw material supplies and a very high demand, lead times are only estimates and may fluctuate, but we will keep you informed at every step).

 

Order Shipment Policy

  • UPS and FedEx do not ship to a PO BOX address, therefore a physical address is needed for shipments. 
  • iFrenchy LLC is not responsible for any late shipments, including expedited or guaranteed shipping, that do not deliver on time due to holidays, weekends or any delay from the shipping company.
  • Packages returned to sender due to undeliverable address, failed delivery attempts or if buyer inputs wrong address, iFrenchy does not claim responsibility and refund to customer will be issued minus delivery and / or restocking fee after package returns to sender and is inspected. (May take up to 30 days) (* Please double check your shipping address. Wrong address will incur extra charges.) 

    Specific Brands have certain restrictions for the shipping process, please see the manufacturer descriptions below:

    • Petlift: Delivery and shipping times will vary based on the product ordered. Stock items will typically ship within two business days of order confirmation. Stock bathing tubs and grooming tables typically ship within one week of order confirmation. Products requiring fabrication typically ship within 3-4 weeks. Custom designs, VetLine exam and surgery tables, and designer series grooming tables will vary. For specific lead times, contact an iFrenchy representative)
    • Dog Trotter USA  products are custom made to each order and take 2-4 weeks for assembly. Custom logo and specific colors are require longer lead time.
    • 4Legs4Pets Orders on average are delivered in 2 weeks or less but could be a few days longer during the summer, the peak season. Custom logo orders, however, require longer lead time.

    Cancellations

      • Cancellations submitted via e-mail, phone or Live Chat within 24 hours of purchase will not incur any fees.
      • Orders that have been processed and shipped cannot be canceled or changed. In the event of a cancellation of an order before it ships, please call us immediately at 678) 902-7060 and speak with a representative or email  us at info@iFrenchy.com or use our live chat during business hours and we will cancel you order. 
    • Cancellations submitted via e-mail within 24 hours of purchase will not incur any fees. 
    • Cancellations submitted after 24 hours may incur restocking and return fees from our manufacturers and will be handled on an individual basis. 
    • If your order has already shipped and you want to return it, please do not reject the delivery, unless you have already been instructed by a member of our team. 
    • Accept the package and follow the Return Procedures below. 
    • If an order is canceled after it has already shipped, iFrenchy does not cover the cost of return shipping. The customer is solely responsible for return shipping costs in the event of a cancellation. This includes LTL freight shipments in which a delivery appointment cannot be made. Original shipping costs, freight rerouting fees, and restocking fees will all be deducted from a refund.

    Specific Brands have certain restrictions for cancellations, please see the manufacturer descriptions below:

    • Dog Trotter USA -Treadmill orders can be cancelled up to 24 hours with no charge, after 24 hours of ordering, a cancellation fee of $400 (No Exceptions) will be imposed. If your product ships it is impossible to cancel and is completely nonrefundable.

    All custom-made treadmills (custom color, custom logo) are non refundable after 24 hours of purchase (No exceptions)

    (Please make sure you are happy with your decision before purchase),(iFrenchy LLC is not responsible for low resolution logos or mismatched color)

    • Dog Runner USA- Treadmill orders can be cancelled up to 24 hours with no charge, after 24 hours of ordering, a cancellation fee of $400 (No Exceptions) will be imposed. If your product ships it is impossible to cancel and is completely nonrefundable.

    Freight/LTL/White glove delivery shipping policy

    • LTL Freight (Less-Than-Truckload) is for shipping larger items or oversized equipment. This requires a truck to deliver your order. The freight carrier contacts you once the order arrives to the distribution center, and they will help you set up an appointment for delivery. 
    •  LTL Freight Curbside Delivery for commercial addresses, our LTL freight shipping option is curbside. This does not include a liftgate. Products requiring freight shipping will have an option to specify whether the item should be delivered to a residential, limited access, or commercial address. If there is no option to select a shipping location, then the cost of shipping is already included.
    • We highly recommend that you add the optional liftgate option for deliveries to locations without a forklift or loading dock.
    • Freight Delivery Location Details, the freight delivery location options specify what the delivery location is. They include: Commercial, Residential, Residential Business, or Limited Access.
    • Commercial Freight Delivery addresses are defined by freight carriers or zoned by local municipalities as commercial areas or zones. Most commercial zones have tractor-trailer access and a loading dock area.
    • Residential Freight Delivery are addresses used as a residence, including homes, apartments, condominiums, etc.
    • Residential Business Freight Delivery is Businesses that operate from a residential address.
    • Limited Access Freight Delivery areas are defined as locations where deliveries are restricted, limited, or far from a distribution center. Examples include: farms, convention centers, schools, restricted areas like government buildings, etc.  

      Return Policy

       *** We take the health of our clients and their pets very seriously ***

      Parvo is every new puppy and dog owner's worst nightmare. In a matter of days, a perfectly healthy puppy can go from playful and active to extremely ill. Canine Parvovirus is not only very contagious, but it is also exceptionally resistant and can linger on surfaces for months. The virus can survive on clothing, equipment, on human skin, and in the environment. Indirect transmission occurs when a puppy encounters a contaminated person, object, or environment. Therefore there are no returns on beds, carriers, blankets, and other items that might transmit this and/or similar diseases. *iFrenchy is happy to accept product returns but  due to the current health situation returns will be considered on a case-by-case basis.) 

      • Not every item on our site is eligible for a return. 
      • We cannot accept returns on sale items or gift card.
      • Personalized Orders -we are sorry but, personalized products are not eligible for return or refund.

       

      Returns and Refund for Shop Pay, Affirm, and Klarna

        • If you would like to return an item you purchased using Shop Pay, Pay later, Affirm, AfterPay and Klarna, you can first report the return
        • Please contact us at info@iFrenchy.com or Call (678) 902-7060
      • Your invoice from Shop Pay, Pay later, Affirm, AfterPay and Klarna will be put on hold until your return is processed, and you’ll receive an updated statement from Shop Pay, Pay later, Affirm, AfterPay and Klarna. They will contact you directly with information about your refund payment.
      • Once your return is processed, you will automatically receive an updated Pay later balance from Shop Pay, Affirm, AfterPay and Klarna. This will include any instructions on how to make your payment if you have a remaining balance. 
      • Shop Pay, Affirm,AfterPay and Klarna will contact you by email if they need bank details from you to make the re-payment. 
      • For any questions relating to your refund payment, please contact Shop Pay, Affirm, AfterPay and Klarna directly.

       

      How to return: 

      1.

      1. All returns need to be pre-authorized by iFrenchy LLC customer service, All products MUST be returned within 15 days of receiving your purchase (Specific Brands have certain restrictions and are  non-returnable)

          • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.
          • We will NOT accept returns on merchandise that appears used, covered in hair, and/or smells. (items must come back in like-new condition) Please keep all the paperwork (packing slip) that came with the original shipment for your return. (No Exceptions) 
          • All products are subject to a  15% restocking fee and Items purchased with free shipping may be subject to a 30% restocking fee. (No Exceptions) 
          • Please email us at info@iFrenchy.com or call us at (678) 902-7060 during business hours for a RMA (Return Merchandise Authorization) A Return Authorization (RMA) Number must be obtained from iFrenchy.
        • Please make sure you mark the outside of the box clearly with the RMA# and also include a note with the RMA# inside the box with your returned items.

          2. All returns, The original shipping cost, and a 15% restocking fee may be deducted from the refund. Items purchased with free shipping may be subject to a 30% restocking fee. 

          3. We inspect all returned items, and iFrenchy LLC reserves the right to adjust the refund depending on the condition of the returned item. iFrenchy LLC. reserves the right to review, refuse, or approve any return, replacement, or refund at its sole discretion. 

          4. Items purchased on clearance, with special pricing, or with limited-time promotions may not be returnable. 

          5. Customer responsible for shipping back returned product. It is your responsibility to pay for shipping back to the manufacturer and please email us your tracking number and photo of your products, failure to email us your tracking number and photo of your products your return will not be completed and a refund will not be processed.

          6. We cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance. All Shipping costs are not refundable

          Specific Brands have certain restrictions and are  non-returnable , please see the manufacturer descriptions below:

          Please Make sure you are happy with your decision before purchase 

          Animal Ortho Care

          Animal Ortho Care is happy to accept product returns:

          Please call or email us at info@iFrenchy.com or call us at (678) 902-7060 for a RMA (Return Merchandise Authorization) 

          Please keep all the paperwork (packing slip) that came with the original shipment for your return. 

          • All products MUST be returned within 15 days of receiving your purchase.

          • We will NOT accept returns on merchandise that appears used, covered in hair, and/or smells. (items must come back in like-new condition)

          All products are subject to a restocking fee: (No Exceptions)

          • $10 fee if still in sealed bag

          • $20 fee in an unsealed bag

          • Customer responsible for shipping back returned product. It is your responsibility to pay for shipping back to us.

           

          Better Sporting Dogs

          * Does not offer a warranty on the products

          Better Sporting Dogs is happy to accept product returns or exchanges within 30 days of the date of purchase. The returned or exchanged product must be unused and returned in the original manufacturer packaging with the original product hang tags attached. All product returned or exchanged will be inspected upon its arrival at Better Sporting Dogs warehouse. Returned items that are not in new condition, missing tags, or outside 30 days may not be approved and/or subject to a 25% re-stocking fee. It is your responsibility to pay for shipping back to Better Sporting Dogs warhorse.No merchandise shall be returned without a Return Goods Authorization number which is issued by iFrenchy LLC customer service. Any authorized merchandise must be carefully packed and received in sale-able condition. A restocking charge of up to 25% will be applied to all returned goods when the error is not the fault of Better Sporting Dogs and iFrenchy LLC. All returns must be shipped freight prepaid.

          Dakota 283

          Products received damaged/Missing parts: items must be reported within 5-days of receipt or risk incurring additional shipping charges. (Please inspect and test your product upon delivery as not all damage may be immediately visible.)

          If you receive an item with carrier-related shipping damage: you may need to provide pictures of the product and packaging. 

          Undamaged purchases / Change of mind returns: With our prior authorization in original packaging may be returned at the customer’s expense within 30-days for a refund. The original shipping cost and a 20% restocking fee may be deducted from the refund. Items purchased with free shipping may be subject to a 30% restocking fee.

          We inspect all returned items, and iFrenchy LLC reserves the right to adjust the refund depending on the condition of the returned item. iFrenchy LLC. reserves the right to review, refuse, or approve any return, replacement, or refund at its sole discretion. Items purchased on clearance, with special pricing, or with limited time promotions may not be returnable. 

          Customer responsible for shipping back returned product. It is your responsibility to pay for shipping back to the manufacture and please email us your tracking number and photo of your products, failure to email us your tracking number your return will not be completed and refund will not be processed. Please Email us  at info@iFrenchy.com

          E-Collar Technologies,Inc

          E-Collar Technologies,Inc:

          We have a 30-day money back guarantee. If you need to return an item, please start a return request by sending an email to info@iFrenchy.com
          You will then be provided with a returns form for you to include in the return package, return shipping is the responsibility of the customer. We suggest keeping your tracking number until your refund has been processed.
          You should expect to receive your refund within 1-2 weeks of the package being delivered to our returns department, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.

          Customer is responsible for shipping back returned product. It is your responsibility to pay for shipping back to the manufacture and please email us your tracking number and photo of your products, failure to email us your tracking number your return will not be completed and refund will not be processed.

          Dogtra

          Customers may return parts or devices purchased from Dogtra within 30 days from the date of purchase for a refund. All products returned must include proof of purchase, original packaging, and all contents must be in “like-new” condition. After 30 days, the manufacturer’s warranty applies for any defects or malfunctioning units. (Please contact iFrenchy at (800)3109859 or Email us at info@iFrenchy.com)

          *Training Units must include all original packing materials, manuals, and accessories to qualify for a refund.

          Refund amounts exclude shipping charges or any other add-on charges to and from your location. Credits or refunds are issued within two weeks upon receiving your return and/or upon inspection. We cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance.

          Dynamic Accents

          In the event that a consumer wants to exchange or return an undamaged & unused product

          Returns are accepted with email at info@iFrenchy.com together with the products picture. Customer responsible for shipping back returned product at your own cost. Products will not be accepted without prior authorization and the RMA number must be written on the box. The product from requesting a Return Authorization number within 7 days of receipt of delivery.

          Products returned for a refund, and not exchange, are subject to a 15% restocking charge. Product must be returned in NEW condition, in the original packaging, including any documentation and accessories. Product not returned in this manner, or products that have been damaged by pets or pet owners, are not eligible for a refund.

          Upon receipt of the return, Dynamic Accents will inspect the returned product. If the product is received in new saleable condition, a credit will be issued to our customer for the original invoice amount for that product. Please allow up to 14 days from receipt for credit to be issued

          FitPaws

          (Due to the current health situation returns will considered on a case by case basis.)   You must contact us within 30 days of purchase. Replacement or refund are the only remedies for the returned products. Shipping charges are not refundable. The returned or exchanged product must be unused and returned in the original manufacturer packaging with the original product. Returns are accepted with email at info@iFrenchy.com together with the products picture. Customer responsible for shipping back returned product at your own cost. Products will not be accepted without prior authorization and the RMA number must be written on the box.

          ibiyaya

          (Due to the current health situation returns will considered on a case by case basis.) Products returns or exchanges within 15 days of the date of purchase.You must contact us at info@ifrenchy.com and we will considered on a case by case basis.)

          You must send us your Tracking no and pictures of the products. in order for us to recognize your return

          Item Conditional: Please note that ,Unless the item was damaged, due to health protection or hygienic reasons, you must return each item in the same condition in which you received it. This means that new items must be returned new, unused, and complete. 

          We will refund the cost of sending an item back to us if it’s defective, damaged, or incorrect. But we ask you to pay for the shipping sending the item back if you changed your mind or bought it by mistake. We won’t accept the return for the full amount refund if the item’s been used. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in a new, unopened condition.

          We cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance.

          New Age Pet

          New Age Pet products returns or exchanges within 30 days of the date of purchase. The returned or exchanged product must be unused and returned in the original manufacturer packaging with the original product hang tags attached. All product returned or exchanged will be inspected upon its arrival at New Age Pet warehouse. Returned items that are not in new condition, missing tags, or outside 30 days may not be approved and/or subject to a 25% re-stocking fee. It is your responsibility to pay for shipping back to New Age Pet warhorse. No merchandise shall be returned without a Return Goods Authorization number which is issued by iFrenchy LLC customer service. Any authorized merchandise must be carefully packed and received in sale-able condition. A restocking charge of up to 25% will be applied to all returned goods when the error is not the fault of Pinta International, Inc., doing business as New Age Pet and iFrenchy LLC. All returns must be shipped freight prepaid.Customer responsible for shipping back returned product at your own cost. Products will not be accepted without prior authorization and the RMA number must be written on the box.

          Please be sure to upload photos of any damaged item(s) & the shipping box(es) to expedite your replacement request.

          Returns are accepted with email at info@iFrenchy.com together with the products picture.

          Prevue Pet Products:

          • All returns need to be pre-authorized by iFrenchy LLC customer service, within 30 days of purchase. 
          • Unauthorized returns will not be accepted or processed for credit.
          • There is a 20% restocking fee for returned merchandise.
          • New and unused merchandise must be returned in the original packaging, properly packed with all original materials, and shipped freight pre-paid.
          •  A Return Authorization Number must be obtained from iFrenchy by calling us at 800-3109859 or emailing to info@iFrenchy.com

          Zinger Dog Crate

            • All products MUST be returned within 15 days of receiving your purchase.
            • We will NOT accept returns on merchandise that appears used, covered in hair, and/or smells. (items must come back in like-new condition)
            • 25% restocking fees are charged for returned items. Where you have decided that a return is necessary for reasons other than a defective or damaged product,It is your responsibility to pay for shipping back to the manufacturer
            • We can provide you with a competitive shipping quote, package labels and a pickup request to make the return as seamless as possible. Before returning your order, you must first obtain a Return Authorization # to include in your package. (Please contact us info@iFrenchy.com)
            • Your unique RA# will be emailed to you. Print the document and place a copy of the RA# inside the package. You may also use a black marker to write the number on the outside of the package.
          • The RA# form will contain the address you will use for the return. It is very important to use this address to avoid extra shipping costs and delaying the process.

           

          Yamasaki Home 

          All items must be returned in original condition and in the original packaging within 30 days of placing your order. Customer responsible for shipping back returned product. It is your responsibility to pay for shipping back to the manufacturer and please email us your tracking number and photo of your products, failure to email us your tracking number and photo of your products your return will not be completed and a refund will not be processed. 

           

          Specific Brands have certain restrictions and are  non-returnable , please see the manufacturer descriptions below:

          Dog Trotter USA,  Dog Runner,  DogPACER,  Petlift, Ibiyaya, Carolina Pet,  Pendleton,  Canadian Canine,  4Legs4Pets,  GoPet LLC  - are non returnable

          Wrong item

          • Please contact us immediately ,if you receive the wrong item, so that we can evaluate the issue and make it right. 

          FREIGHT DAMAGE

          • While we are confident that our packaging standards are adequate to protect our products under normal handling while in transit, we realize that freight damage can and will occur. We firmly believe that transportation companies need to be responsible for mishandling freight and will work with our customers to ensure that their freight claims with the carriers are resolved to their satisfaction.
          • We never want to hear a product was damaged during shipping but unfortunately it does happen from time to time. If this does happen it can be a lot less painful if handled correctly.  
          • Regardless if your items comes right to your house or you pick it up at the terminal, always check for damage before signing for the unit.
          • if there is small damage that can be repaired or replaced easily you may want to go ahead and accept it. If you are not sure just contact us and we will help you decide. It is important that any damage be noted on the ticket before signing for the freight. Otherwise, it may not be covered if we must make a damage claim.
          • Be sure to make a note on the ticket when you sign and contact us immediately so that we may file a damage report with the shipping company.

          Dog Trotter USA , Dog Runner USA, Petlift , and GoPet

          When receiving your trotter please inspect it very carefully for any damages. If any damages are found please notify the shipping company before you sign for and take possession of your equipment. You may also refuse delivery of damaged equipment. Also get the name of the person you report damages to.   If you fail to report damages to the freight company you will be responsible for repair costs 

            • Unwrap the shrink wrapping first. Then cut the straps that hold the machine to the pallet. It is best to have someone help lift it off the pallet.
            • Never lay the Trotter on its side. This can kink the slat belt and cause it to not track straight.

            Damages

            • Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@ifrenchy.com within 24 hours of receipt and we will process an insurance claim on your behalf. 

             

            MANUFACTURER DEFECTS

            Please reach out to iFrenchy, LLC using the contact us form at the bottom of this page. 

            Provide your order number, item name or number, and a photo of the damaged item

              • In the event that a product is defective upon consumer receipt, we require that the consumer request a Return Authorization Number from iFrenchy,LLC that they purchased the product from within 7 days of receipt of delivery.
              • Once we have been notified of a return request, iFrenchy,LLC will issue an RMA number to our customer, which they can provide to the consumer to be noted on the package for return and return the defective product to us at our expense. We will send the replacement product directly to the consumer from manufacture facility. We will require Proof of Purchase from the consumer.
              • Yamasaki Home:  Do not require a customers to return items that is manufacturer defects, instead we’d ask a customer to dispose it on their end as they’re not resalable. But a customer Must provide your order number, item name or PO number, and a photo of the damaged item  and please reach out to us at info@ifrenchy.com or Tel: (678) 902-7060

               

               

              Refund Policy

              • We inspect all returned items, and iFrenchy LLC reserves the right to adjust the refund depending on the condition of the returned item. iFrenchy LLC. reserves the right to review, refuse, or approve any return, replacement, or refund at its sole discretion. Items purchased on clearance, with special pricing, or with limited time promotions may not be returnable. 
              • *** We take the health of our clients and their pets very seriously ***
              • Parvo is every new puppy and dog owners worst nightmare. In a matter of days, a perfectly healthy puppy can go from playful and active to extremely ill. Canine Parvovirus is not only very contagious, it is exceptionally resistant and can linger on surfaces for months. The virus can survive on clothing, equipment, on human skin, and in the environment. Indirect transmission occurs when a puppy encounters a contaminated person, object, or environment. Therefore there are no returns on beds, carriers, blankets and other items that might transmit this and/or similar diseases.
              • You should expect to receive your refund within 1-2 weeks of the package being delivered to our returns department, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request