Warranty

Specific Brands have certain restrictions for warranty, please see the manufacturer descriptions below:

 

Animal Ortho Care  

AAOC offers complete warranty against failure for all products for 6 months (with the exception of custom braces & prosthetics) from the date of purchase. Warranty is void if the product has not been used according to instructions, or if the product shows evidence of misuse. if failure of an AOC product should occur, contact iFrenchy LLC at (800) 310-9859 or Email us at info@iFrenchy.com to return the defective product along with proof of purchase. This warranty does NOT cover failure due to normal wear and tear or improper use.

 

4Legs4Pets -  have a limited warranty which covers defects in materials and workmanship. 

 

Better Sporting Dogs - Do not offer a warranty on the products

 

Carolina Pet Company - Do not offer a warranty on the products

 

Pendleton Pet- Do not offer a warranty on the products

 

GoPet USA-Do not offer warranty on the products

 

Canadian Canine Gear - Canadian Canine products are guaranteed to the original owner against defects in materials and workmanship for the reasonable life of the item.

 

Petlift

PetLift S&B Manufacturing and iFrenchy LLC is not responsible for charges for repairs or other work without prior written authorization. We reserve the right to repair or replace defective parts at our sole discretion, evaluated on a case by case basis. This warranty does not include damage resulting from accident and expressly excludes normal wearing of parts or defect caused by transportation, accident, fire, flood, modification, alteration or negligence. PetLift S&B Manufacturing and iFrenchy LLC shall not be liable for any direct or indirect, incidental, exemplary, or consequential damages or delay, including damages for loss of income or loss of use.

 

DogTra - For Dogtra Products Purchased from Dogtra Authorized Dealers

One-Year Warranty
Except as otherwise provided below, Dogtra warrants to the original retail purchaser (“You”) that its Dogtra products shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase (“Warranty”).  The Warranty covers the cost of repair (parts and labor) or replacement (if repair is not feasible) of a defective Dogtra product during said one-year period.  For such repaired or replaced products, the remaining portion of the original warranty period, or ninety (90) days, whichever is longer, shall apply.  Dogtra, at its sole discretion, shall determine whether to repair or replace a product covered by the Warranty.

+1 Year Extended Warranty
The following products will come with the One-Year Warranty and also have an additional one (1) year warranty from the date that your original warranty expires (“Extended Warranty”). 

Extended Warranty Product Models

EDGE RT

EDGE RX GREEN

PATHFINDER TRX RX BLACK

PATHFINDER MINI RX BLUE

EDGE RT RX BLACK

EDGE RX BLUE

PATHFINDER TRX RX ORANGE

PATHFINDER SE

EDGE RT RX ORANGE

PATHFINDER

PATHFINDER TRX RX GREEN

PATHFINDER SE RX BLACK

EDGE RT RX GREEN

PATHFINDER RX BLACK

PATHFINDER TRX RX BLUE

T&B DUAL 1-DOG

EDGE RT RX BLUE

PATHFINDER RX ORANGE

PATHFINDER MINI

T&B DUAL 2-DOG

EDGE

PATHFINDER RX GREEN

PATHFINDER MINI RX BLACK

T&B DUAL TX

EDGE RX BLACK

PATHFINDER RX BLUE

PATHFINDER MINI RX ORANGE

3500X

EDGE RX ORANGE

PATHFINDER TRX

PATHFINDER MINI RX GREEN

3502X


Warranty Conditions
The Warranty is not transferrable and applies to your Dogtra product only if:

  • You are the original retail purchaser of the product,
  • You bought the product from a Dogtra authorized dealer, and 
  • You present a receipt or other proof of purchase showing a valid purchase date, the name and address of the authorized dealer, and the purchased product identified by model and/or serial number.

Warranty Exclusions
The Warranty does not cover damage, loss, or deterioration to your Dogtra product caused: by misuse, neglect, abuse, or other improper handling of the product; by failure to follow use or care instructions; by use of the product for other than its intended purpose; by accident or natural forces such as fire or flooding; or by normal wear and tear such as scratches to the product surface.
 
The Warranty also does not cover Dogtra products that: are purchased from non-authorized dealers; are purchased outside of the United States or Canada; have been damaged during shipment (even if Dogtra paid or arranged for shipping); have been modified or tampered with in any manner; are opened or repaired by anyone other than Dogtra; or have serial numbers that have been altered or defaced.

Sole Warranty
This Warranty is the only warranty offered by Dogtra for its Dogtra products.  Other than said Warranty, Dogtra makes no other representations or warranties whatsoever regarding its products, whether oral or in any product manual, on any packaging, on any website, or in any other written material.  No dealer of Dogtra products, nor any employee or agent of Dogtra, is authorized to make any additions, changes, or extensions to the Warranty.  Dogtra, at its sole discretion and at any time, reserves the right to modify the Warranty.
 
DISCLAIMER OF OTHER WARRANTIES

THE FOREGOING WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. DOGTRA DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 
Limitation of Remedies
Dogtra’s liability is limited to the cost of repair or replacement of the Dogtra product under Warranty.  Any claim or action to enforce the Warranty must be commenced within thirty (30) days of the Warranty’s expiration for your product.  Dogtra will not be liable for any indirect, incidental, special, consequential, or similar damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory related to Dogtra and its products.  Damages that Dogtra will not be responsible for include, but are not limited to: loss of income or profits; loss of revenue or savings; loss of use of the product or associated products; cost of any substitute products or services; inconvenience, downtime, or any other time; loss of goodwill; claims of third parties including customers; and damage to property. 
 
Legal Rights May Vary By State or Jurisdiction
The Warranty gives You specific legal rights, and You may also have other rights which vary by state or jurisdiction.  Some states or jurisdictions do not allow certain limitations of implied warranties or of incidental or consequential damages or other remedies, so certain of the foregoing limitations may not apply to You.
 
If any portion of the Warranty is held by a court to be invalid or unenforceable, the remaining portions of the Warranty shall remain in full force and effect and shall in no way be affected or invalidated, and the invalid or unenforceable portion shall be modified so as to most nearly achieve the intent of the Warranty.
 
Product Registration
Dogtra recommends that customers register their products as soon as possible after purchase.  Product registration will facilitate any future warranty service.  You may also receive useful information and updates about your existing and future Dogtra products.  To register your product, visit www.dogtra.com/product-registration.  If your product is not registered with Dogtra, You will be required to provide a receipt or other proof purchase (as provided above) to qualify for warranty service.
 
How to Obtain Warranty Service
Should your Dogtra product require warranty service, please contact Customer Service by phone or email for a warranty evaluation (see below for contact information).  Upon approval of your warranty work, Dogtra will repair or replace (at Dogtra’s election) your product without charge for labor or parts.  You are responsible for shipping, including cost, of your product to Dogtra for warranty service.  Dogtra will handle shipping, including cost, of the repaired or replaced product back to customers in the Contiguous USA.  Dogtra will not be responsible for shipping, including cost and/or applicable taxes or fees, for products sent to Canada.  Such costs, taxes, or fees will be borne by the customer.
 

 

 

E-Collar Technologies,Inc

If you are experiencing issues with your system, please call our Toll-Free number at 855-326-5527 or 260-357-0051 (int’l.) for technical support while you have your system with you. 

 

E-Collar Technologies Remote Dog Training Systems have a Two-Year Full Manufacture Warranty. In the event your system is deemed defective by an E-Collar Technologies Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information.
• What model system you have
• What issues you are experiencing
• The serial number of the defective component
• Your Address, and contact information
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under your two-year manufacture warranty.

 

 

FitPAWS  

For FitPAWS® branded products: Limited Warranty Provided. Please see individual product packaging, packing slip, instructions, information, or insert for limited warranty information.

 

Dakota 283

Unless otherwise stated, most products made and sold by Good Ideas Inc. and Dakota 283 are supplied with a 1-year limited manufacturer’s warranty on parts and labor. Good Ideas Inc. warrants to the original purchaser that its products shall be free from manufacturing non-conformances that affect product performance for one (1) year after the date of delivery. Good Ideas Inc.’s obligation under this warranty is expressly limited to supplying replacement parts and labor for or replacing, at its option, any product that is, in the sole discretion of Good Ideas, Inc. found to be defective.  

Upon Good Ideas Inc.’s request, the purchaser shall return products or parts for which an original purchaser makes a warranty claim within 14 days. Good Ideas Inc. will supply a label with prepaid freight for the returned item. 

Any improper use, alteration, or repair to a product by the user or unauthorized service provider that in Good Ideas Inc.’s judgment affects the item materially and adversely shall void this warranty. Any repair of Good Ideas Inc.’s products using parts not provided or authorized by Good Ideas, Inc. shall void this warranty. No employee or representative of Good Ideas, Inc. is authorized to change this warranty in any way. Normal wear and tear to the product and failure to properly maintain and care for the item do not constitute a claim. 

This statement constitutes Good Ideas Inc.’s entire product warranty. GOOD IDEAS INC. MAKES NO OTHER WARRANTY OR REPRESENTATION EITHER EXPRESSED OR IMPLIED, EXCEPT AS SET FORTH HEREIN. THERE IS NO WARRANTY OF MERCHANTABILITY, AND THERE ARE NO WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL GOOD IDEAS, INC. BE LIABLE HEREUNDER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN ANY MANNER RELATED TO SALES OR USE OF ANY SUCH EQUIPMENT. 

To make a warranty claim, please contact our customer service department within 1-year of product delivery at (800) 3109859 or email  info@iFrenchy.com  Please retain your original proof of purchase or receipt as it may be required to process a warranty claim.

 

 

Dynamic Accents

Dynamic Accents product coverage is reflective of our commitment to our customers. Our warranty extends to the original owner and is part of our commitment to our customer’s satisfaction.

For the first year that you own your product, Dynamic Accents will replace any parts that are defective in materials or workmanship, including any structural defects (such as panels, hinges, screws, latch).

We will not cover damage resulting from wear and tear that is not the result of defects in material or workmanship. Other damages not covered are damages resulting from abuse, cosmetic damage (such as scratches or stains) and incidental or consequential damages, such as damage caused by the improper usage of our products.

Proof of Purchase is required to be eligible for warranty coverage. Additionally, this will serve as proof that your purchase was made through an authorized Dynamic Accents retailer.

ibiyaya: 

Products Covered under Manufacturer’s Warranty:

Parts and repairs for products purchased in the United States with defects, malfunctions, or failure directly resulting from the quality of material used and/or workmanship of the finished product during the first 90 days after purchase, with proof of purchase, are covered under the manufacturer’s warranty at the discretion of the manufacturer. Ibiyaya will cover shipping from and to consumers in the event of a repair if applicable.

Products Not Covered under Manufacturer’s Warranty:

Part and/or product damages or malfunctions not resulting from defects in material and/or workmanship, including misuse by consumers and/or products without Proof of Purchase are not covered under the Manufacturer’s Warranty.

All the spare parts are available at reasonable costs if required after the warranty.

 

New Age Pet -ecoFlex™ Limited Product Warranty

Pinta International, Inc., doing business as New Age Pet and New Age Garden (“Pinta”) warrants the original purchaser (“Purchaser”) that, for a period of up to ten years from the date of original purchase under normal use and conditions, the ECOFLEX® parts of Pinta’s products covered by this warranty as delivered within the package containing the product shall be free of defects in material and/or workmanship and will not splinter, rot or suffer from any encountered atmospheric conditions or infestation by boring insects, fungi or mildew or a condition commonly referred to as dry rot. ECOFLEX® is specifically defined as the proprietary wood plastic composite material used by Pinta in the manufacture of said products. If defect occurs within the warranty period, Purchaser will notify Pinta of such defect as soon as defect is observed by Purchaser. Upon confirmation of warranty application and validity, Pinta, at its sole discretion and at is sole option, will provide replacement parts or a replacement product at no cost to the Purchaser. Pinta’s sole responsibility will be for replacement of damage or defective parts or product and under no terms will Pinta be responsible for refund or any part or the total purchase price paid by Purchaser.

This warranty is offered to the original Purchaser only and is not transferable. There is no warranty coverage for rented products or any products purchased “used”, “as is”, at a distress or liquidation sales, or directly or indirectly from a close-out agent or liquidator.

The warranty only covers initial defects in the ECOFLEX® material and workmanship and the covered conditions described above. It does not cover damage from abuse either by the owner or the animal that the product is designed to house if applicable. This warranty specifically excludes damage to the Product caused by the act of chewing or gnawing on any of the parts of the Product by the animal that it is intended to house or any other animal.

In addition, Pinta does not warrant, under any circumstances, damage incurred due to improper assembly or use of the Product under the following circumstances but not limited to: 1) use beyond the intended purpose. 2) damage caused by selection and use of the improper size, 3) rejection – refusal to use – by the animal for which the Product is intended for any reason, 4) acts of God including but not limited to earthquake, hurricane, tornadoes, wind shear, gale force winds & lightning, 5) staining by any materials that come in contact with the Product, 6) improper handling by Purchaser or selling retailer, 7) damage incurred as a result of impact of any kind regardless of whether the impact is accidental or on purpose. 8) ordinary wear and tear, 9) damage by animals other than the intended resident of the structure .

If the Product is intended for outdoor use, the material used in the Product will fade to a minor degree over time dependent on varying atmospheric conditions beyond the control of Pinta. Therefore, this warranty does not cover fading of any kind. The warranty also excludes natural wear and aging of any non- ECOFLEX® parts that may or may not be part of the Product, such as, but not limited to, galvanized wire, metal hinge, latches, hardware, etc. Any parts that are not made of ECOFLEX® are warranted against defect for a period of 1 year.

This warranty is null and void if the Product has been modified in any way by the Purchaser, agent of the Purchaser, the selling retailer or anyone else other than Pinta.

No person or entity is authorized by Pinta to make, extend, modify or in any other way alter this warranty or offer any verbal warranties beyond the terms contained in this warranty and Pinta will not be bound under any terms other than those contained in the warranty.

UNDER NO CIRCUMSTANCES WILL PINTA BE LIABLE FOR SPECIAL, CIRCUMSTANTIAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT OR OTHERWISE. PINTA’S LIABILITY WITH RESPECT TO DEFECTIVE / DAMAGED PRODUCTS SHALL BE LIMITED TO THE COST OF THE REPLACEMENT PART (S) OR THE REPLACEMENT COST OF THE PRODUCT. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

To make a claim under this limited warranty, the Purchaser shall notify Pinta and, upon request, shall supply Pinta with confirming evidence of the assumed defect/damage along with proof of purchase. Notification can be made using the following means:

 

Petique, Inc 

The warranty extends to the original consumer.purchaser only

The period of warranty?

The 180 days term of this warranty shall commence on the date of original purchase.

What is covered by the warranty?

The warranty covers only defect, malfunction or failure attributed to either the quality of material used or workmanship of the finish and assembly. If during the first 180 days after purchase of these Petique products, under reasonably non-commercial use, and conditions maintenance, it fails to conform to this warranty, Petique, Inc. will at it's option, repair or replace product determined to be defective.

What is not covered by the warranty?

Damages or malfunction not resulting from defects material and/or workmanship. Damage or malfunctions from other than normal use, including, but not limited to, repair or tampering by unauthorized parties.

 

What to do when service is needed?

Package the product carefully, using the original carton, to avoid damage in transit.

 

Zinger Dog Crate

 

Zinger Dog Cate are covered by a limited lifetime warranty. To the original purchaser the company warranties that the product will be free from material and workmanship defects for the life of the product. 

Zinger Sport Dog Gear Inc. warrants that all hardware, powder coating and structural panel components shall remain in good operational and structural condition for a period of one year from the date of purchase. Any defect or malfunction that has occurred because of unreasonable handling, improper application, or failure to perform necessary maintenance will result in voiding this warranty. Any Zinger Aluminum Dog Crate that have been modified by any person other than a suitably iFrenchy LLC (authorized) representative of the Zinger Sport Dog Gear Inc. will also result in voiding this warranty. Zinger Sport Dog Gear Inc. liability is limited to repair or replacement of any affected parts FOB factory. Zinger Sport Dog Gear Inc and iFrenchy LLC will not be responsible for any charges related to shipping, duties, or brokerage fees. Zinger Sport Dog Gear Inc and iFrenchy LLC., reserves the right to discontinue or change parts and products of current manufactured models.

What is covered under the warranty?

  • Parts and workmanship that fail to hold up and perform under regular use are covered. We will replace or repair any covered part of the crate that fails or proves defective.
  • Shipping charges for any warrantied work or parts during the first year of coverage will be paid for by us.
  • Paint finishes are warrantied for the first year of the warranty.

What is not covered under the warranty? 

  • Damage caused by accidents, scratches, dents, exposure to moisture and minerals, cosmetic damage, and other  wear and tear factors beyond our control.
  • Damage caused by the dogs biting, scratching, salivating, urinating and other bodily fluids. 
  • Shipping charges for any warrantied parts or work after the first year of coverage will be the responsibility of the customer.
  • “Floor” or “scratch and dent” models are sold in “as is” condition. Due to possible existing imperfections these crates are covered by a full 1-year warranty.
  • Paint finishes outside of the first year of warranty are not covered.